Thursday, 10 July 2008

Aspect Software Buys out BlueNote Networks

Aspect Software has acquired BlueNote Networks in a move to support its recently announced unified communications for the contact center strategy with the addition of IT-ready, software-based products that communications-enable business processes (CEBP).

With the acquisition, Aspect software plans to leverage on BlueNote Network' technology and extend session initiation protocol (SIP)-based voice, video and other real-time interactive communication services to enterprise users as an integral part of a service oriented architecture (SOA).

“The addition of BlueNote Networks’ intellectual property allows Aspect to further enhance the way our customers implement their unified communications for the contact center strategies, whether they do service, sales or collections,” said Jim Foy, CEO, Aspect Software.

“They will be able to seamlessly communications-enable their processes and make these interactive, multichannel capabilities easily available to contact center agents and knowledge workers alike to help companies enhance the customer experience they deliver, increase their first call resolution rates and improve their overall productivity.”

With the integration of BlueNote’s technology, Aspect aims to deliver the features, services and tools necessary for building and deploying real-time interactive communications as Web services in an enterprise applications architecture. By combining the features of Session Initiation Protocol (SIP) with Web services, organizations will be able to drive innovation in the contact center and across the enterprise while radically lowering the cost and complexity of their voice, video and data services.

“The position that Aspect has taken on the topic of UC is unique and really sets the company apart from its competitors. I am looking forward to being part of this team and helping Aspect customers and prospects navigate the path to a successful unified communications for the contact center implementation,” said Michael Regan, a co-founder and vice president of engineering of BlueNote Networks who will be joining Aspect as vice president of Unified IP development.

Terms of the transaction were not disclosed.