Thursday, 22 May 2008

Convergys Expands Philippines Operations

Convergys Corporation a relationship management provider aims to expand its operations in the Philippines by 50 % by adding five new integrated contact centers throughout the country.

The new contact centers will provide both general support and advanced technical help desk services to a variety of Convergys clients via traditional voice calling, e-mail, and Web chat as well as "back office" application and document processing.

The five new sites will employ up to an additional 7,000 individuals, bringing Convergys’ total employment in-country to approximately 20,000 and number of contact centers to 14.

"As a global leader in relationship management, we are all about our clients’ needs and our clients’ success, and that means Convergys strives to serve our existing and future clients wherever that may take us in the world," said Andrea Ayers, President of Customer Management at Convergys.

Three of the new sites will be located in Metro Manila: UP Science Park, Glorietta 5, and San Lazaro. The additional two sites will be outside Manila: Nuvali in Santa Rosa, Laguna; and Cebu i3 in Cebu City.

According to Convergys, negotiations are already underway on these five new facilities and when they are finalized and completed, the organisation will have a total of 9 contact centers in Metro Manila.\

“This exceptional growth demonstrates Convergys’ commitment to providing a superior service experience during every customer contact,” said Marife Zamora, vice president and country manager for Convergys in the Philippines.

“Our continued growth is based on demand from our clients, and our clients are telling us that the service experience provided by the dedicated and talented employees in the Philippines is excellent."