Thursday, 15 November 2007

Epicor Receives Top Scores in Software Delivery and Financing Options

Forrester has given Epicor a top score in delivery and financing mechanisms the company offers to large enterprises and small and medium businesses (SMBs) in its October 2007 report, “The Forrester Wave: Enterprise Apps Software Licensing and Pricing, Q4 2007”.

Forrester’s report evaluated the licensing and pricing strategies of leading enterprise applications vendors across 97 criteria – report inclusion reflects vendors with the greatest mindshare and market presence.

Epicor tied for first in both the large enterprise and SMB editions of the report for delivery and financing mechanisms, with earned perfect scores in hosting options, lease to buy, financing options, and delivery options contributing to this success.

Authoring analyst R. "Ray" Wang of Forrester writes, “Much of Epicor Software’s success stems from its overall good marks and the strong service orientation remarked by many of its customers…Epicor Software should be considered by midmarket enterprises and divisions of larger enterprises for its leadership position and stronger than average support for the enterprise software licensee bill of rights.”

The report continues, “Both vendor supplied references and Forrester’s own experience with Epicor Software customers validates Epicor Software’s focus on delighting the customer. References cite the convenience of a single support account manager, excellent communication of changes, professional and courteous relationships, and top-notch listening skills.”

“Our commitment to serving the customer is a guiding principal, from our executive management team throughout the entire Epicor organization,” says James Norwood, vice president of product marketing for Epicor.

“Whether serving the large enterprise or the midmarket business, we offer innovative solutions, with flexible licensing and pricing options, coupled with a world-class service and support organization. Being named a leader in the SMB edition and a strong performer in the large enterprise edition of this Forrester Wave are testament to our ability to cater to the comprehensive needs of all our worldwide customers.”