HP has unveiled enhanced software that it claims can now help IT organizations monitor and manage business services to mitigate business risk and reduce the potential costs of service downtime. "The newly enhanced HP Business Service Management (BSM) solution combines industry-leading application, infrastructure and network management software to help customers manage the overall health of their business services. It does this across networks, servers and applications, while linking infrastructure performance to end-user monitoring and process automation," according to a company spokesperson.
The solution includes major upgrades to HP Operations Center 8.0, HP Network Management Center 8.0, HP Business Availability Center 7.0 and HP Universal Configuration Management Database (CMDB) 7.0. The HP BSM offering is part of the HP Service Management portfolio of software and services.
HP expects that by gaining visibility into the status of business services across networks, servers and applications, IT organizations can prioritize their workloads around the most critical business issues, such as making sure that important transactions can be processed without disruption.
“With so much reliance on technology, businesses today are at risk if the IT system that drives their most critical business processes goes down,” said Darryl Dickens, Head of Marketing, HP Software, Asia Pacific & Japan. “HP’s BSM solution helps IT organizations effectively pinpoint problems across the entire IT stack.”
“In a recent survey of IT professionals, IDC found that the top three issues identified by respondents as pain points related to business service management are the inability to understand the business impact of IT problems, the inability to proactively fix problems before they impact users, and the inability to prioritize IT efforts based on business risk,” said Stephen Elliot, research director, Enterprise Management Service, IDC. “In order to become more business aligned, IT organizations need to better understand the impact of infrastructure events on business services and resolve them before their customers are affected, through process adoption and integrated management solutions that deliver business service visibility.” |
