Dialogic Corporation, a provider of products and technologies for media and signaling processing has opened its first regional support center in Singapore to provide the mission critical role of round the clock support for its Asia Pacific customers.
Dialogic dropped out of the radar for some time after it was acquired by Intel Corporation in 1999 but after Intel’s Media and Signaling division was bought over by Eicon Networks recently, it decided to revive the Dialogic name because it still remained a well known brand in the telecommunications industry. Since this turn of event in October 2006, Dialogic has been busy re-establishing its footprint around the region, opening new offices in India, Singapore, Japan and Australia whilst expanding existing offices in Malaysia, Hong Kong and Beijing.
The new Asia Pacific Regional Support Center in Singapore will allow Dialogic partners to access technical and service support 24 hours 7 days a week. This is the third of such centers; the first two are situated the United Kingdom and the United States.
Headquartered in Montreal, Canada, Dialogic believes its competitive advantage lies in its 25 years of expertise, global adaptability and being a worldwide ecosystem of application developers amongst others.
According to Jim Machi, Global vice president of Marketing for Dialogic, the phenomenal growth in China and India are key indicators of where Dialogic’s business will be heading in the future.
“Both China and India represent huge consumption markets for our technology, particularly in the highly competitive and rapidly growing mobile telephony segment. Dialogic technology enables mobile operators to rapidly and cost-effectively deploy new revenue generating services to address subscriber churn and the downward trend of ARPU,” Machi was quoted as saying in a release.
In the service provider segment, the rapidly growing mobile subscriber base in China, India and South East Asia continues to drive demand for Dialogic’s range of media and signaling building blocks. The growing popularity of 3G services in Asia’s mature telecom markets such as Korea, Japan, Singapore and Australia are ready adopters of Dialogic’s new wireless, IP and video technologies. In the enterprise segment, Dialogic believes that the convergence of telephony and data solutions creates great opportunities for its Host Media Processing (HMP) and Media Gateway technologies.
“The growing number of mobile subscribers in the Asia Pacific region means that this region will be one of the major consumer of IP, wireless and video technology in the long run,” said Machi.
Frost & Sullivan has assessed the size of the global wireless, video and IP market to be worth USD 3.8 billion in 2007.
Dialogic currently has some 220 partners in the region such as Bay Talkitec, Bharti Telesoft, Cellebrum, Contarra Systems, Envox, Interactive Intelligence and Oasis Systems.
All its 220 partners are involved in a “partner program” which allows them to get involved in Dialogic’s ecosystem, leveraging on all of Dialogic’s latest initiatives such as tradeshow appearances and being mentioned in the web portals and solution portals. Plans are already underway to increase the number of partners to 300 by end 2007.
“What makes Dialogic’s partnership program so rewarding are the opportunities for brand-sharing, market visibility and match-making, as well as being a member of the Dialogic ecosystem in a converged communications environment,” said Machi.
Dialogic believes that its new support center will up the ante on its business now that it has positioned a support center to cater to every part of the world.
The Asia Pacific Regional Support Center currently homes 11 staff who are well versed is multiple Asian languages other than English such as Mandarin, Korean and Cantonese. Dialogic plans to double its staff strength in the next couple of years. |
